Cloud Infrastructure Support

Metsi is committed to becoming a key partner of of customers, vendors and resellers for the design, implementation and support of their Cisco software solutions, and also the on-going enhancement, support and continuous service improvement.  We can provide you with first class Cloud Infrastructure Support.

We can tailor a proposal which outlines our approach and the associated costs to deliver a MetsiCare Support Package. Typical packages are:

  • A full blown level 1-3 support
  • Level 3 escalation service
  • A number of days each month for advisory support

Metsi’s mission is to deliver the highest quality support and service to all our customers and we have the ability to tailor Service and Support Methods for all Phases of Product Implementation. As with any implementation of software solutions there is a requirement to interface with our software suppliers and as such we have highlighted the approach we would follow in order to meet the required Service Levels.

Incidents are logged using Metsi’s Customer Support Portal (MCSP). Each call will have an incident number which is a unique system generated number allocated for each call made to the MCSP. This number is used in all communications regarding the incident.


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Cisco Enterprise Cloud Suite

How you define agility is dependent on your role and the processes that need automating: End users want to order applications in a self-service manner and take delivery within minutes. Application developers need automated delivery of standardized infrastructure resources to develop, test, and deploy applications. IT needs to deliver application workloads on-demand in an automated and repeatable manner, eliminating manual provisioning or deprovisioning of resources.

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Cisco ACI

Cisco ACI helps customers manage and excel in complex environments by increasing operational efficiencies, delivering network automation, and improving security for any combination of on-premises data centers, private, and public clouds. With ACI, customers can increase business agility through network optimisation, business protection, and cloud enablement.

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CASE STUDY: Large Financial Enterprise

Customer Overview Industry: Financial Sector Location: Brussels, Belgium Number of Employees: 4000 Challenge Complex request management process No automation and orchestration of business processes Complex business process and approvals requiring manual intervention Integration into VMware, XenDesktop, SCCM, IPAM, ITSM and more...

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