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Industry-leading IT-as-a-Service solutions provider

Novartis

Customer Overview

Industry: Healthcare
Location: Basel, Switzerland
Number of Employees: 118,700

Challenge

  • Slow VM provisioning time
  • Complex provisioning process with dependencies on 3rd party and bespoke tools
  • Complex business process and approvals requiring manual intervention
  • Integration into ITSM, IPAM Backup, NOC and more
  • Processes lacking governance and standardisation
  • Provide automated IaaS and ultimately workplace services internally to the business

Solution

Solution implemented by Metsi through Agile development methodology in close partnership with the
customer:

  • Implementation of IaaS (UCS Director) for infrastructure automation
  • Addition of business facing front-end portal (PSC)
  • ITSM integration, orchestration and automation for full service delivery (CPO)
  • End-to-end process automated with integration into all 3rd party and bespoke internal solutions

Results

  • Automated VM build process reduction: weeks to hours
  • User friendly ordering and tracking experience
  • Signification reduction in human error and delays
  • Cost savings through automation
  • Customer buy-in with long roadmap of services to be added

Get in touch

Are you interested in Metsi's solutions? Do you want more information about our offerings? Contact us today to schedule a meeting.

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