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Industry-leading IT-as-a-Service solutions provider

Cegeka

Customer Overview

Industry: Managed Service Provider

Location: Hasselt, Belgium

Number of Employees: 3,600

Challenge

  • Business needed tooling to provide IT Services and applications
  • IaaS seen as core dependency to deliver IT Services and Applications
  • Multiple teams required to deliver IT Services – error prone
  • To provide automated IaaS in 1st Phase
  • Ultimately workplace services internally to the business and to external customers

Solution

  • Implementation Prime Service Catalog (PSC) to catalogue services and allow users to consume IT services via a self-service portal
  • Implementation of Cisco Process Orchestrator to automate and orchestrate VM provisioning across multiple delivery teams (1st Phase)
  • Offer Solution implemented by Metsi team through fixed price engagement

Results

  • End-to-end VM provisioning process automated and integration with CMDB, Service Desk, IP Address Reservation & VM Monitoring
  • VM build process reduced from 1 week to hours
  • Self-service and user friendly ordering and tracking
  • Repeatable, standardised delivery with signification reduction in human error and delays
  • Customer buy-in with long roadmap of all IT services to be added

Get in touch

Are you interested in Metsi's solutions? Do you want more information about our offerings? Contact us today to schedule a meeting.

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